FAQ

Guest information
  • Opening hours

    Reception: 24/7
    Breakfast Service Hours:  7:00 a.m. – 10:00 a.m.

  • Check-in Time

    Your room will be ready at 3:00 p.m.

  • Checkout Time

    On the day of departure we ask you to vacate the room by 11:00 am.

  • Health resort fee

    The city of Füssen charges a health resort fee of 2.20 € per person and night.
    Children up to 5 years are exempt from the health resort fee. Children from 6 and up to 14 years pay the half fee.

  • Invoice

    You can settle your bill with all major credit cards and in cash.
    We accept: Master Card, Visa, American Express, JCB and EC card.

  • Parking

    If available, you can use our parking spaces for 5.00 EUR per parking space.

  • WLAN

    All rooms provide free WLAN access.
    Network: Gast2020
    There is also a computer with free internet access in the lobby. (no printer)

  • Instructions for using the telephone

    To call from room to room, just dial the number of the room you want to call (this call is free of charge). For an outside call, please dial "0" first and then the desired number. If you want to be called directly from outside in your room, the number is 08362 508 + your room number.

  • Non-smoking rooms

    All rooms and the lobby are non-smoking rooms.

  • Reception

    The reception team is always available to answer any questions you may have - you can reach us easily by phone by dialing number 9.

  • Coronavirus hotlines

    If you have any symptoms, contact a doctor immediately. The city of Füssen offers a hotline regarding Corona pandemic.
    In case of an emergency we have listed some important numbers for you:

    Hotline for citizens (Bürgertelefon): 08362 903 001 (8:00 a.m. - 5:00 p.m.)
    Independent Patient Counseling Service Germany: 0800 011 77 22
    Federal Ministry of Health (hotline for citizens): 030 346 465 100
    Corona representative at the Europarkhotel - hotel director Mr. Geyer: 0151 4180 9884

    Taxi: 08362 6222 or 08362 7700
    Medical emergency service: 116 117
    Police: 110
    Fire brigade: 112

  • Smoke detector

    All rooms and public areas are equipped with smoke detectors. These respond, for example, to unauthorized smoking and automatically send a fire alarm to the fire brigade.
    If an alarm is triggered by unauthorized smoking or the like, the guest in question must pay the full cost of the operation, which is 500.00 euros.